Shipping & Delivery
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in USA and Asia.
Cute Narwhal are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Please see the estimated shipping times*. Due to the COVID-19 pandemic, you may expect some delays in order fulfillment.
|United States||7-15 days|
|New Zealand||7-15 days|
|United Kingdom||7-12 days|
EUROPE: pre-paid VAT
• Czechia, France, Lithuania, Poland, Romania, Slovakia, Sweden: 6-12 days
• Croatia, Hungary, Italy, Luxembourg, Latvia, Malta, Norway, Portugal, Slovenia: 8-25 days
* Days does not include weekends – business days only.
* All shipping times exclude clearance/customs delays.
* This doesn’t include our estimated 2-5 business days processing time that can be affected by the stock status of individual items, the time of the year, national holidays, etc.
You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days to update the tracking information on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.