Returns & Refunds
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
If you are unsatisfied with your order, please contact us and we will do our best to help you out! Customers will be responsible for paying return shipping costs. We do not issue a refund if your order does not arrive due to factors within your control (for ex. providing a wrong shipping address).
* You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on the Contact Us page.