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Returns & Refunds

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

REFUNDS

  • We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Let us know and we will provide a return address and a replacement or refund as preferred.
  • We refund your money if the item does not arrive within 60 days after purchase. You have 15 days to request a refund.
  • Product not as described? Feel free to contact us within 7 days after you receive it.

If you are unsatisfied with your order, please contact us and we will do our best to help you out! Customers will be responsible for paying return shipping costs. We do not issue a refund if your order does not arrive due to factors within your control (for ex. providing a wrong shipping address).
* You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on the Contact Us page.

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